Shipping policy

Shipping Destinations

We currently ship to addresses within the United States and select international destinations. Domestic shipping is available to all 50 states, including Alaska and Hawaii, as well as U.S. territories. International shipping is available to many countries worldwide; available destinations will be displayed at checkout based on your shipping address.

Please note that we are unable to ship to P.O. boxes for certain products. If you have questions about whether we can ship to your specific location, please contact us at contact@silkzap.shop or call 9834045393 before placing your order.

Shipping Rates and Free Shipping

Domestic shipping within the United States is FREE. There are no shipping charges applied to orders delivered to U.S. addresses. All prices shown on our website are in U.S. dollars (USD) and are exclusive of applicable sales tax, which will be calculated and added at checkout based on your shipping destination.

For international orders, shipping costs (if applicable) will be calculated at checkout based on the destination country, package weight and dimensions, and selected shipping method. International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country, which are not included in our product prices or shipping charges.

Processing and Handling Time

All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays) after payment confirmation and order verification. You will receive an order confirmation email once your purchase is complete. Business days are Monday through Friday, excluding U.S. federal holidays and other observed holidays. Orders placed on weekends or holidays will be processed on the next business day.

During peak shopping periods such as holidays, promotional events, or high-demand seasons, processing times may be extended. We will notify you via email if any significant delays are anticipated. Orders are processed in the order they are received.

Orders can only be changed or canceled within 12 hours after purchase. After this time, your order may have already entered our fulfillment process, and changes may not be possible. To request a change or cancellation, please contact us immediately at contact@silkzap.shop or call 9834045393.

Delivery Time and Estimates

Once your order has been processed and shipped, estimated delivery times are as follows:

  • United States: 3–5 working days after shipment
  • International: 7–20 business days after shipment, depending on destination and customs clearance

Please note that these are estimated delivery times and are not guaranteed. The total time from order placement to delivery includes both our processing time (1–3 business days) and the carrier's transit time. Actual delivery times may vary based on your location, carrier performance, weather conditions, customs processing for international orders, and other factors beyond our control.

Shipping Carriers and Tracking

We partner with reputable shipping carriers to ensure reliable delivery of your order. Carriers typically include USPS, FedEx, UPS, and other regional or international carriers depending on your location and the shipping method selected.

Once your order is shipped, you will receive a shipping confirmation email with tracking information and a link to track your package in real time. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

We encourage you to monitor your tracking information and ensure someone is available to receive the package at the delivery address. If you notice any issues with your shipment or if tracking has not updated within a reasonable timeframe, please contact us at contact@silkzap.shop or call 9834045393.

Split Shipments

In some cases, items in your order may be shipped separately due to availability, warehouse location, or logistical considerations. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional charge for split shipments on domestic U.S. orders.

All items in a split shipment are covered by the same shipping policy, and estimated delivery times apply to each individual package from its ship date.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Carrier delays or service disruptions
  • Customs processing and inspections for international shipments
  • Severe weather conditions or natural disasters
  • Incorrect or incomplete shipping addresses provided by the customer
  • Holidays, strikes, or other unforeseen events
  • Remote or rural delivery locations that require additional transit time

SilkZap is not responsible for delays caused by third-party carriers or external factors outside our reasonable control. If your order is significantly delayed, please contact the shipping carrier directly using your tracking number for the most up-to-date information. You may also reach out to us at contact@silkzap.shop or 9834045393, and we will do our best to assist you in resolving the issue.

If a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in such cases.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at contact@silkzap.shop or call 9834045393. We will work with you and the shipping carrier to resolve the issue as quickly as possible.

Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please:

  • Check around your delivery location, including porches, garages, and with neighbors
  • Verify the shipping address on your order confirmation
  • Contact your local post office or carrier with your tracking number
  • Wait 24–48 hours, as carriers sometimes mark packages as delivered before final drop-off

If you still cannot locate your package after taking these steps, contact us within 7 days of the carrier's delivery confirmation. We will investigate with the carrier and, if the package is confirmed lost, we will arrange a replacement or refund at our discretion.

Damaged Packages

If your package arrives visibly damaged, please do the following:

  • Take photographs of the damaged packaging and products immediately
  • Note any damage on the carrier's delivery receipt, if possible
  • Contact us at contact@silkzap.shop within 7 days of delivery with your order number and photos

We will review your claim and arrange for a replacement or refund as appropriate. We may require you to return the damaged item at our expense for inspection. Do not discard damaged items or packaging until your claim has been resolved.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete before finalizing your order. SilkZap is not responsible for orders shipped to incorrect addresses provided by the customer. If an error is identified after shipment, we will attempt to intercept or redirect the package with the carrier, but cannot guarantee success. Additional fees may apply for address corrections or reshipment.

If you realize you have provided an incorrect address, contact us immediately at contact@silkzap.shop or 9834045393 so we can attempt to resolve the issue before delivery.

International Shipping, Duties, and Taxes

For customers outside the United States, we offer international shipping to select countries. Availability and shipping rates are displayed at checkout based on your destination address.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost charged by SilkZap. We have no control over these charges and cannot predict their amount.

Customs policies vary widely by country. We recommend contacting your local customs office for more information about potential fees before placing your order. Refusal to pay customs duties or taxes may result in the package being returned to us, and you may be responsible for return shipping costs and any applicable restocking fees.

Customs Documentation

SilkZap will provide accurate customs declarations for all international shipments, including product descriptions and values. Customers are responsible for compliance with all import regulations and restrictions in their country. Certain products may be restricted or prohibited from import into specific countries; it is your responsibility to verify that your order can be legally imported before purchase.

International Delivery Times

International delivery times vary significantly based on destination, customs clearance procedures, and carrier service levels. Estimated delivery times of 7–20 business days are typical, but delays due to customs inspections, holidays, or local carrier performance are common and beyond our control. SilkZap is not responsible for delays caused by international customs or carrier issues.

Undeliverable Packages and Refused Shipments

If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment or process a refund. Reshipment fees may apply, and any original shipping costs (for international orders where applicable) are non-refundable. If you refuse a shipment without prior authorization from SilkZap, you may be responsible for return shipping costs and a restocking fee.

Address Changes After Shipment

Once an order has shipped, we cannot guarantee that address changes can be made. If you need to change your delivery address after shipment, contact us immediately at contact@silkzap.shop or 9834045393. We will attempt to work with the carrier to redirect your package, but this service is not always available and may incur additional fees charged by the carrier, which will be passed on to you.

Contact for Shipping Questions

If you have any questions about our shipping policy, delivery times, tracking information, or any issues with your shipment, please contact us:

SilkZap
13233 Glad Acres Dr
Dallas, TX 75234
United States

Email: contact@silkzap.shop
Phone: 9834045393

Our customer service team is available to assist you and will respond to inquiries as quickly as possible. Please have your order number and tracking information available when you contact us to help us serve you more efficiently.

Policy Updates

SilkZap reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier services, or applicable laws. Any changes will be posted on this page with an updated effective date. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.