Refund policy

Return Eligibility and Return Window

At SilkZap, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days of receiving your item. This return window is our store's own policy—US federal law does not provide a statutory cooling-off or withdrawal period for online purchases.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition in which you received it
  • The item must be in its original packaging with all tags, labels, and accessories included
  • You must provide proof of purchase (order confirmation email or receipt)

Items that do not meet these conditions may not be accepted for return, and we reserve the right to refuse returns that show signs of use, damage, or alteration.

Non-Returnable Items

Certain types of goods are exempt from our return policy. The following items cannot be returned or refunded:

  • Perishable goods
  • Personal care items, hygiene products, or items that come into contact with skin
  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Gift cards or promotional vouchers
  • Downloadable or digital products

If you have questions about whether a specific item is eligible for return, please contact us before initiating a return.

How to Initiate a Return

To start a return, please contact us within the 30-day return window using the contact information below. We will provide you with a Return Merchandise Authorization (RMA) and detailed instructions on how to send your item back.

Contact us at:

Email: contact@silkzap.shop
Phone: 9834045393
Business hours: Monday–Friday, 9:00 AM – 5:00 PM CT

When contacting us, please include your order number, the item(s) you wish to return, and the reason for the return. This information helps us process your return quickly and efficiently.

Return Shipping Address and Costs

Once your return is authorized, please ship the item(s) to the following address:

SilkZap Returns
13233 Glad Acres Dr
Dallas, TX 75234
United States

Return shipping costs: Customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

Important: Do not send your return to the address on your package without first obtaining a Return Merchandise Authorization from us. Unauthorized returns may be refused or delayed.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or incorrect, we will resolve the issue at no cost to you. Please contact us within 48 hours of delivery with the following information:

  • Your order number
  • A description of the problem
  • Clear photographs showing the damage, defect, or incorrect item

Once we review your claim, we will:

  • Provide a prepaid return shipping label (you will not be charged for return shipping)
  • Offer a full refund or a replacement item, at your choice
  • Process the resolution as quickly as possible, typically within 2–3 business days of receiving your return

We stand behind the quality of our products and will make every effort to ensure you receive items in perfect condition.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility requirements outlined above. We will notify you by email once we have received and inspected your return, and let you know whether your refund has been approved or rejected.

If your return is approved:

  • Your refund will be processed within 5–10 business days
  • The refund will be credited to your original method of payment
  • You will receive the purchase price of the returned item(s); original shipping charges (if any were paid) are non-refundable unless the return is due to our error or a defective product

Refund timing: Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear in your account after we process it. If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at contact@silkzap.shop or 9834045393.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or version of a product, please return the original item following the process above and place a new order for the item you prefer. This ensures the fastest service and availability.

If you received a damaged or defective item and need a replacement, please follow the instructions in the "Damaged, Defective, or Wrong Items" section above—we will expedite a replacement for you.

Order Cancellations

We process and ship orders quickly to ensure you receive your items as soon as possible. If you need to cancel your order, please contact us within 12 hours of placing your order. We will do our best to stop the order before it ships.

If your order has already been dispatched, cancellation will not be possible. In this case, you may refuse delivery or return the item(s) once received, following our standard return process.

Refunds for canceled orders: If we are able to cancel your order before shipment, you will receive a full refund to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund after the timeframes outlined above, please take the following steps:

  • Check your bank account or credit card statement again
  • Contact your credit card company or bank—it may take some time before your refund is officially posted
  • If you have done all of this and still have not received your refund, please contact us at contact@silkzap.shop or 9834045393

Sale and Promotional Items

All sale and promotional items are eligible for return under the same terms as regular-priced items, unless specifically marked as final sale or non-returnable at the time of purchase. Refunds for sale items will be issued at the price paid.

Additional Information

SilkZap reserves the right to refuse returns that do not comply with this policy or that show evidence of abuse, excessive use, or damage caused by the customer. We may update this Return & Refund Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

All prices on our site are displayed exclusive of applicable sales tax. Sales tax will be calculated and added at checkout based on your shipping destination, in accordance with state and local tax laws.

If you have any questions about our return and refund policy, or if you need assistance with a return, please do not hesitate to reach out to us:

SilkZap
13233 Glad Acres Dr
Dallas, TX 75234
United States
Email: contact@silkzap.shop
Phone: 9834045393